Rx88 FAQ — All your questions, answered here

No. Under rx88 policy, each person may only operate one account. If multiple accounts are found, all of them will be closed and any accumulated bonuses will be forfeited. If you wish to open a new account, close your existing one and contact support.

KYC stands for "Know Your Customer." You are required to verify your identity before making a withdrawal. Simply upload a photo of your national ID or passport. Verification is typically completed within 24 hours. This process is in place to keep your account secure.

Click the "Forgot your password?" link on the login page. Enter your registered mobile number or email address. An OTP will be sent to you — use it to set a new password. If you run into any issues, contact support via live chat.

rx88 supports deposits via mobile banking, bank transfer, and electronic wallets. All payment methods are secure and fast. Visit the Cashier section of your account for a full list of payment options.

The minimum deposit varies by payment method. For mobile banking, you can typically start from as little as BDT 100. Higher deposit limits may differ based on your account level and VIP tier.

Deposits via mobile banking and e-wallets are generally processed instantly. Bank transfers may take 1–3 business days. If a deposit does not arrive, contact support with your transaction reference number.

Withdrawals to verified accounts are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–2 business days. KYC verification is mandatory for your first withdrawal.

The minimum withdrawal amount is generally BDT 500, though this may vary depending on your payment method and account type. Before withdrawing, make sure you've met any bonus wagering requirements.

If your withdrawal is stuck, first check that your KYC has been completed. Then confirm that any wagering requirements have been met. If everything looks good, contact live chat with your transaction ID and the support team will resolve it promptly.

Your welcome bonus is credited to your account as soon as you make your first deposit after registering. Entering a referral or promotional code at the time of registration may earn you additional benefits. See the Terms and Conditions for full bonus details.

Wagering requirements mean you need to place a certain amount in bets before withdrawing bonus funds. For example, a 10x wagering requirement on a BDT 100 bonus means you must wager BDT 1000 in total. Not all games may contribute equally toward wagering. Check your wagering progress in the account dashboard.

With the rx88 referral program, both you and your friend receive a bonus when you invite them to join. Share your referral code with a friend — once they register and make their first deposit, the bonus will be credited to your account. Full terms and conditions are available on the Promotions page.

rx88 offers slots, Live Casino games (roulette, blackjack, baccarat), poker, bingo, and Sports Betting. You can bet on cricket, football, badminton, and other major sporting events worldwide. Over 500 games are available in total.

Yes, all games on rx88 are fully optimized for mobile. You can play on both Android and iOS via browser or the dedicated app. Live Casino games stream in HD quality. For the best experience, we recommend downloading the app.

Live betting lets you place wagers on matches that are already in progress, in real time. Go to the Sports Betting section and look for the "Live" tab. You'll see ongoing matches with constantly updated odds. Act fast — odds can shift at any moment.

VIP members enjoy exclusive bonuses, higher withdrawal limits, a dedicated account manager, faster withdrawal processing, and invitations to special events. The higher your VIP level, the greater the benefits.

VIP points accumulate as you play. You earn a set number of points for every bet placed, and the rate varies by game. Once you reach a certain points threshold, you are automatically promoted to the next VIP level.

Yes, rx88 uses industry-leading SSL encryption to keep your personal information and financial data fully secure. Your data is never shared with any third parties. For more details, please read our Privacy Policy.

Go to Account Settings, open the "Security" section, and enable "Two-Step Verification." Once activated, you will receive an OTP on your mobile each time you log in. This helps prevent unauthorized access to your account.

rx88 provides 24/7 live chat support. Just click the chat icon at the bottom right of the page. Email support is also available. For common issues, try finding a solution here on the FAQ page first.

Start by contacting live chat. If the issue is not resolved, send a detailed complaint by email. All complaints receive an initial response within 48 hours. For serious matters, a full resolution is aimed for within 7 business days.